By Patrick Marshall Special to The Seattle Times
Q: I have a refurbished HP laptop with Windows 10. We use CenturyLink for the DSL connection to the modem. We recently purchased a new modem from CenturyLink for better security.
Now, though, particularly when we're using Zoom, a message pops up that says our internet connection is unstable, and often we lose our connection to the modem and the internet. There's often a problem getting connected when we turn on the computer. It takes restarting the computer a couple of times before it connects. It occasionally happens as well on my desktop, which also has a Wi-Fi connection.
My question is whether the connection problems are due to a problem with the modem, the line from CenturyLink or the Wi-Fi card in the computer. Any thoughts or suggestions would be greatly appreciated.
-- Henry Burton