Verizon "Early Termination" fee is all wrong, customer says [telecom]

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By Karin Price Mueller

One mistake by a Verizon employee almost cost Jim DiOrio $170.

DiOrio had Verizon service -- copper, not fiber -- at his Morristown home.

In 2017, he received several letters from Verizon saying DiOrio's service needed to be upgraded to FIOS because the company was no longer going to support its copper wire network.