Pete Cresswell wrote: :Per David Clayton: :>And of course we ALL know that best practice IVR prompts go: :>
:>"For Dave please press 1." :>
:>Not "Try and remember this number until I finally give you the reason to :>use it" ;-)
:That one went right over my head.
:How about a dumbed-down explanation for the humor-impaired?
He means good prompts are "for Foo, press 1." Not "Press 1 for foo". I know I want foo, or am at least likely to decide that's what I want when I hear it as an option, so all I have to do is listen for press 1. If you tell my which button to push, I have to remember that and listen to the explanation at the same time.
That's annoying. It's worse if there's more instruction than that. A company I deal with from time to time has an instruction "Hang up, and dial 800-xxx-xxxx if this is an emergency". (It's worse, because one of their prompts dials that number for you.)