By William J. Gordon, Aneesh Chopra, and Adam Landman
Of the numerous disruptions to health care delivery forced upon us by COVID-19, the push toward virtual care and remote work may be the longest lasting. But this new era is not without challenges. Downtime for the virtual meeting company "Zoom" on August 24--which, prior to COVID-19, would be a non-event for health care organizations--led to canceled appointments, delayed visits, and countless frustrations at our institution and others. In this piece, we describe the risks and advantages of moving health care delivery to the internet and a path forward for ensuring safe and effective clinical care delivery.
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