telna / 3U Telecom outage [Telecom]

The following is a email I just received from 3U Telecom, now "telna", concerning a power outage in their long distance service over the preceding day or so (which meant we could send and receive local calls, but long distance calling just seemed to go nowhere).

I'm posting it here because of its potential technical interest, but also because its prompt, helpful and informative content seems to be in sharp contrast to the communications difficulties in dealing with other telecom companies that are often reported in this group.


Dear customers:

Please accept our apologies for the outage we experienced on our network that lasted most of yesterday, Sunday March 30th. A power surge caused an equipment to fail at our New York POP, which houses most of the infrastructure used to provide our retail services in USA, and spare equipments also failed. We immediately ordered replacement parts to be delivered via air, but due to bad weather conditions in New York, this shipment was delayed. Service could only be restored late Sunday evening. All services are functioning normally at this time

We want to assure you that this type of prolonged outage on our network remains exceptional in the history of our company, and that all measures are being taken to prevent this chain of events from occurring again. Also, the outage was in no way related to the unfortunate timing of launch of our new website

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and announcement of our new corporate name "Telecom North America", last Friday. Telecom North America and 3U Telecom are one and same corporation, in existence since

2002 and renamed in January 2009. The management team, customer service team, the rates and the network are still the same as you have been experiencing since 2002.

Please note that in order to install additional equipment for redundancy purposes, it will be necessary to conduct an exceptional maintenance on Tuesday, April 1st, around 11 PM EST, 8 PM PST, and our services will be interrupted for one hour at the most. This is not an April Fool's joke :-)

We thank you for your patronage, and have redoubled our effort to provide you the same outstanding service under the telna brand, as we have been providing to you since 2002.


Jean Gottschalk President Telecom North America Inc

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