TelecomDirect News Daily Update - Tuesday, January 17, 2006

******************************** PricewaterhouseCoopers Presents The TelecomDirect News Daily Update For January 17, 2006 ********************************

Customers' Needs -- Transformation: Essential for Survival

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As the primary touch point with every customer every month, the billing function is one of the cornerstones of customer-centricity. Most existing billing systems, however, are built on complex vertical and product-centric...

Customer Retention, or Customer Detention? Mobile Customer Care and the Art of Building Loyalty

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There may not be a mobile subscriber anywhere who doesn't have some horror story about a mobile operator's customer care practices. Typically, the complaints speak to a lack of knowledge about the subscriber's services and ongoing service problems; an unwillingness to help with equipment problems; penalties and mandatory contract...

Next-Gen VoD Technology Goes Mainstream Just in Time

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It's a good bet new technology has entered the mainstream when service providers start replacing working parts in the field with next-generation options. This is what is beginning to happen in the cable VoD world, in the process setting the stage for a vastly changed technical environment for VoD deployments by telephone companies now...

Golden Telecom Completes Long-Distance Network

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Golden Telecom Inc, the alternative CIS fixed-line operator, has announced that the construction of its own Federal Transit Network (FTN) has been completed. The FTN has been constructed in compliance with Russian telecommunications rules and regulations that came into force on 1 January 2006 and with Golden Telecom's Russian...

RBOC IPTV: The Quiet Ones

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Being North America's IPTV poster children has been a bittersweet experience for AT&T Inc. (NYSE: T - message board) (SBC) and Verizon Communications Inc. (NYSE: VZ - message board), as their plans have been under intense scrutiny in the past 12 to 18 months. (See AT&T, Verizon Tout Telco TV .) But while the glare of publicity...

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