TelecomDirect News Daily Update - Tuesday, February 7, 2006

******************************** PricewaterhouseCoopers Presents The TelecomDirect News Daily Update For February 7, 2006 ********************************

Taking Care of the Triple-Play

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Every aspect of customer care is impacted significantly by triple play. Even the cable MSOs that have been offering the telecom trinity for some time now have yet to advance their care practices significantly. This is not to say that services aren't being supported or that customers are disgruntled. What's at issue is the difference...

Balance Swings to Customer Retention

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With carrier subscriber bases swollen by the recent string of mergers, the pendulum is swinging from customer acquisition to customer retention. Maintaining happy customers is certainly wise, considering that each subscriber costs several hundred dollars to sign up. But keeping existing customers has its costs, too. Carriers must...

Regulator Plans to Tighten Control over ADSL Providers

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The Spanish government is planning to put more regulatory pressure on the country's ADSL providers, in an effort to stem fraudulent business practices. This could include drafting a new law to govern the broadband sector and increasing the penalties on companies that breach the law. Significance: The move follows an increase in...

SingTel Ends 2005 with 78 mil. Regional Mobile Customers

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SingTel has announced that its aggregate number of mobile subscribers in the region increased to 77.79 million at end-2005, up 26% from a year earlier. On a year-on-year (y/y) basis, SingTel's three Asian mobile associates - Advanced Info Services (AIS), Bharti and Telkomsel - recorded strong subscriber growth, ranging from 8% to...

Sonae Launches US$12.8 bil. Bid for Portugal Telecom

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Sonae SGPS has launched a 10.7 billion-euro (US$12.8 billion) bid for Portugal's dominant telecoms company. It is promising to pay 9.50 euro per share, or a total of 10.72 billion euro, for Portugal Telecom's shares and convertible bonds; an offer worth a 16% premium on Portugal Telecom's last closing...

Google to Unveil New Chat Feature

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SAN FRANCISCO--Online search engine leader Google Inc. is wedding its instant messaging and e-mail services in the same Web browser, hoping the convenience will lure users from the larger communications networks operated by its chief rivals. The new chat feature to be unveiled Tuesday will provide users of Google's Gmail...

Comptel Exec Named New FCC Nominee

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WASHINGTON - Wireless carriers welcomed the White House's nomination late Friday of a fifth FCC commissioner, while some observers cautioned not to assume too much in the nomination's ramifications. Late Friday, the Bush Administration finally unveiled its choice - Robert McDowell - to fill the fifth and final FCC commissioner slot....

Big ISPs To E-Marketers: Pay To Play

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In a deal first announced in October 2005 but apparently only being subjected to scrutiny within the past few days, America Online Inc. (AOL) and Yahoo! Inc. say they will be charging large companies fees ranging from $2 to $3 per 1,000 e-mail messages sent to AOL or Yahoo! customers in an effort to reduce spam and to "certify"...

Disappointment with Quality and Cost Limits Usage of Camera Phones

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SCOTTSDALE, Ariz. -- A camera is considered by many users to be one of the most desirable features in wireless handsets, yet, evidence suggests that only a tiny percentage of camera phones are used regularly to transmit pictures or to store for later use, reports In-Stat. Less than a third of camera phone owners surveyed by In-Stat...

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