BillPay Down, Online Banking Customers Crippled, Held Hostage by Matthew Chan
It seems not a single major news media source has written about the very serious and extended outage of the BillPay service provided by major U.S. Banks. Bank customers throughout the U.S. are complaining and being held hostage for nearly two days now. Evidence of this can be seen in Twitter.
This began with my own unhappy experience of not being able to log into my Suntrust BillPay on Monday night around 8pm. I tried a couple more times with no success. On Tuesday morning, there was no error message. Only the inability to log in to my BillPay from my Suntrust Online Banking Account.
As I stayed in my home office working patiently waiting for an opportunity to input some urgent payments in addition to checking on what payments should be coming out tomorrow, I finally called the toll-free number customer service number and was politely informed that BillPay was down since 3pm on Monday afternoon. Tuesday has come and nearly gone. We are headed into Wednesday with no indication when the BillPay service will be available again.
Because there seems to be zero coverage of this extensive and widespread BillPay outage, I took to Twitter to do my own research and write this update. Hopefully, Google will pick this up and disseminate to BillPay victims being held hostage.
It appears many people are blaming their bank for the BillPay problem when in reality the BillPay problem is actually larger than any one ban
I don't know if "Billpay" is a Paypal service, or something else. I didn't see any mention of the "Billpay" service being down when I looked at the Paypal site.
Bill Horne Moderator