T-Mobile Customer Relief
In the wake of Hurricane Katrina's devastation in Louisiana, Mississippi and Alabama, T-Mobile USA will provide to customers that have been significantly impacted in the affected areas of these states several relief measures to help support them during this time of hardship. These customers must have T-Mobile account locations in the FEMA-designated disaster areas in those states.
Among the relief measures, T-Mobile will provide access to its available voice, data, and WiFi networks at no charge to its customers from the impacted areas beginning Aug. 29 until at least Sept. 30. Customers who have relocated outside of the impacted area will also receive the same services during this time, at no charge. [Voice access includes standard access, overages, nationwide long-distance and roaming; data access includes SMS and instant messaging.] In addition, until further notice, T-Mobile will not suspend the service of any customer from the impacted areas for non-payment of open balances.
T-Mobile has established a process by which customers from the impacted areas can request a replacement handset, at no charge, for handsets lost, stolen or damaged.
T-Mobile also continues to offer free Wi-Fi Internet service to all customers at its approximately 70 available HotSpot locations within Louisiana, Mississippi and Alabama.
T-Mobile is closely monitoring the ongoing disaster recovery efforts and will make appropriate modifications to these policies as circumstances warrant.
Customers may obtain more information by visiting a local T-Mobile retail store, calling 611 from their handset, or dialing
1-800-937-8997.