Today, T-Mobile unveiled the AT&T and Verizon #HallofLame sand sculpture at the U.S. Sand Sculpting Challenge and Dimensional Art Exposition, built by Archisand Professional Sand Sculptors. The Un-carrier is applying a little "pier" pressure to get Verizon and AT&T to treat customers better, calling out the carriers for charging customers tons of extra taxes and fees, forcing them to endure frustrating phone mazes and bots when they need help and more.
"No matter how many times I've told the carriers to listen to customers and do what they tell you, they just won't listen - they've got their heads in the sand, so we'll try to reach them where they're at ... in the sand," said John Legere, CEO at T-Mobile. "AT&T and Verizon, it's time for change - stop gouging customers. Kill your phone maze. Give customers technology for today, not relics from yester-year. It's time to take another page from the Un-carrier book and treat your customers like rock stars!"