Samsung Stumbles in Race to Recall Troubled Phones
By SU-HYUN LEE and PAUL MOZUR
SEOUL, South Korea - It was supposed to be an enormous - but quick - recall.
Samsung Electronics of South Korea said two weeks ago that it would recall 2.5 million units of its new high-end smartphone, the Galaxy Note 7, just days after some customers said their phones had caught fire. The recall is the largest in the history of the smartphone industry, but it also won Samsung praise from some in the mobile industry for the company's speed and decisiveness.
Today, the recall looks anything but smooth.
American regulators issued a formal recall for the Galaxy Note 7, another bump in a process that Samsung executives hoped would be fast and smooth, experts say.