Re: Qwest Cost Creep

In the middle of last year I changed to QWEST and a plan that reduced

> my monthly charges to about $33. Now in March it's up to > $50. Even a > simple phone line with no features is apparently $28 per month > ... that's only twice what QWEST advertises (i.e., before fine print). > One of the tricky changes was to start charging a monthly fee for long > distance that had been bundled in the plan. No notice, just a few > dollars more. I asked the customer service representative why and all > she could say was that they didn't know that there was going to be a > charge for long distance with that plan.

I'm no fan of Qwest, but I haven't had the cost creep you mention since buying into their unlimited long distance plan quite some time back. The sent me a letter to explain the new plan they had, which was 5 cents a minute, with a $20 cap, a better deal than the $20 unlimited for people that may use less than 400 minutes in some months.

They also sent me a letter later on stating that their would now be a monthly fee if useage was under a certain amount, but I always use more than 400 minutes per month so always end up at the $20 max that they charge for LD anyway.

I guess I can't recall ever having them just raise my rate without notice, and I've been a Qwest/US West customer since 1993.

Reply to
J Kelly
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