Cox technical support for HSI recently rolled out a voice response
> troubleshooter that is absolutely useless and only serves to frustrate.
> One of the first things its says is "Hmmm, I can't see your modem. Try
> unplugging it, wait twenty seconds and then plug it back in. Say
> 'continue' when you're ready."
I just lie my way through the same prompts with Charter Cable. I know enough to have diagnosed the basic stuff before I call.
On the other hand, enough people don't do that that I can understand why such a system would have been put into place. :)
Steve Sobol, Professional Geek ** Java/VB/VC/PHP/Perl ** Linux/*BSD/Windows Victorville, California PGP:0xE3AE35ED
It's all fun and games until someone starts a bonfire in the living room.