snipped-for-privacy@yahoo.com wrote:
>> Anybody with technical knowledge of the InterTel Eclipse telephone
>> system? Here's what I'm trying to do:
>> I'm trying to set up a shared mailbox. In other words, I've added a
>> new extension, 262, and I want it to use the voice mailbox of 214. So
>> both extensions will be using mailbox 214. I would also like
>> notification of messages to go to 262.
>> It seems fairly simple, but so far nothing seems to work.
>> Any help would be appreciated.
> I don't think that can be done.
> [TELECOM Digest Editor's Note: Quite a few years ago, I had two lines
> in Skokie, IL -- ORchard 7 9510 and ORchard 7 9511. Both had Voicemail
> on them from Ameritech; both were handled from 9511. I think what
> Ameritech told me was there was only one voicemail box in reality,
> probably on 9511 (which was a roll-over line from 9510) and that the
> voicemail on 9510 was 'aliased' to 9511. When someone dialed into 9510
> and the voicemail was to pick up, the alias pointed at 9511; not
> only for the storage of messages, but also notification in the form
> of a flashing red LED on the phone. PAT]
Yeah ... Ok, they could do it in a similar way ... what I describe below works intertel Axxes and probably Eclipse systems with very recent firmware, since they are basically the same as AXXESS from what I hear. Older eclipse systems may be a different story..
1) Create a call routing announcement that plays nothing and immediately times out to mailbox 214. 2) For the forwarding path for ext 262, instead of having it go to voicemail (default ext for that is usually 2500, dunno what it is on your system), have it forward to the call routing announcement. That call routing announcement will immediately forward them to the 214 mailbox.-Sean