Garrett Wollman wrote:
>> >>> What I'd like to see is an option like, if you pay an extra $5, we'll
>>> handle your support calls onshore.
>> There are companies that do that, only it's usually called "premium
>> support" and usually costs a lot more than $5.
> I don't care if the support is handled onshore or offshore. I don't
> care where the person is.
> What I care about is whether he can solve my problem or not. And far
> too seldom are they able to do that. It is very difficult in most of
> these outfits to be able to speak to an actual technician, rather than
> someone who reads a troubleshooting script.
> If the problem was soluble with the troubleshooting script in the manual,
> I would have solved it before calling tech support.
That makes you a part of a small minority.