Pay cuts push 300 T-Mobile customer service reps to form union [telecom]

October 21, 2022 10:02 AM CDT By Mark Gruenberg

SEATTLE —T-Mobile’s pay cuts last year, which cost each worker thousands of dollars in yearly pay, and the firm’s threat for more layoffs following at least 5,000 people it fired in 2021, pushed some

300 customer service reps at the firm to form their own union. They unveiled it during a company-wide zoom call on October 19.

The T-Force Social Care Alliance (TSCA), is trying to model itself on the independent grass-roots-organized Amazon Labor Union and on Workers United, another grass-roots group—aided by the Service Employees—which is unionizing Starbucks stores nationwide.

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