Kagan: How Operator and 9-1-1 Emergency Services are evolving
By Jeff Kagan
Yesterday, Operator, Directory Assistance and 9-1-1 Emergency Services all played an important role in our landline telephone world. However, as landlines are being replaced by wireless smartphones, VoIP Internet service and other technologies, these vital services are also fading away. Let’s take a look at how these sectors are evolving and how they may be becoming a real growth sector.
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