by David O. Klein
On January 20, 2023, the Federal Communications Commission ("FCC") announced the implementation of new rules governing non-marketing calls. The new rules were implemented pursuant to the Telephone Consumer Protect Act ("TCPA") Exemptions Order published on February
25, 2021. The TCPA protects consumers against the receipt of certain unsolicited telemarketing calls and text messages. Traditionally, the FCC has focused on preventing marketing calls to consumers who have not provided their consent to receive such calls. The Exemptions Order is noteworthy because it places limits on the use of artificial and prerecorded voice in non-marketing calls, which currently do not require the recipient's consent under the TCPA. These new regulations create numerous requirements and are scheduled to take effect on July 20, 2023.
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