New program to help 911 call takers strengthen SAFER [telecom]

By Matt Masters

The Wilson County (TN) 911 Board on Monday announced a new emergency messaging system, discussed updates on the planned co-location of county dispatch services and elected new officers.

Sarah O'Connor, Wilson County 911 office manager and SAFER coordinator, announced a free service coming to 911 services called Enterprise Messaging Access Gateway, which will improve the services of SAFER, Special Advisory For Emergency Responders.

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