Since its inception, 9-1-1 has been a victim of its own success. Ninety-nine percent of the time, it just works, and people ignore it. Government leaders have an “if it’s not broke, why fix it” mentality.
Unfortunately, this approach is short-sighted and puts lives at risk. Simply put, 9-1-1 will increasingly fail to meet the needs of Kentuckians and Americans unless it is upgraded to Next Generation 9-1-1 technology (NG911) — and this can only be achieved through an infusion of federal funding.