More than 80% of U.S. households spend an average of $116 per month on cable and internet service. Internet speed is a key consideration for consumers as they choose an Internet service provider ("ISP") and service plan, so it's essential that ISPs truthfully represent what speeds they can deliver. Frontier Communications ("Frontier") provides Digital Subscriber Line ("DSL") internet to more than one million consumers in 25 states, many of them in rural areas. As alleged in the complaint, Frontier told consumers that it could provide service "up to" certain speeds, but failed to deliver. The complaint details how, in some cases, Frontier could not, as a technical matter, even possibly deliver the speeds it promised. Some consumers paid for more expensive service than they received.
- posted
1 year ago