Centurylink seeks waiver from landline requirement [telecom]

open original image

Too busy with rural broadband to comply with outdated rule, company says

by Mitchell Schmidt

The Iowa Utilities Board is deliberating what to do about an investigation into more than two dozen complaints from CenturyLink customers who say they were without landline service for as many as several weeks.

At the same time, CenturyLink officials are asking the board to waive state requirements for restoring landline services within three days, citing added strain put on the company with its participation in a national rural broadband program.