CenturyLink has left Estero residents without phone or internet for over 3 months [telecom]

Am 07.03.2023 schrieb Bill Horne snipped-for-privacy@gmail.com:

Did they get their money back? What about business? Who pays for the damage?

Years ago, the phone company trenched through our yard to run an underground phone cable to my parents' home and business property.

After they were done, I noticed that power to a shed on the business property was out.

When I called the phone company, they told me to call the power company [which of course, I wasn't buying into). They kept denying responsibility despite the fact that they had trenched through the property when power went out to the shed.

When I wasn't going to take no for an answer, they got a supervisor involved.

He called a local electrical contractor. The contractor came out to the property. I showed them where the phone company had trenched. They determined that the phone company had cut the power feeder to the shed when they trenched though.

The electrician repaired it at the phone company's expense. We got power back to the shed.

My father was just flabbergasted that I was able to get that done.

It pays to know what is going on and what the correct course of action is. The responsible party will generally deny their responsibility for something like that.

Stick to your guns. You can bring about such a resolution.

Regards,

Fred Atkinson