Best and Worst Phone Plan Providers [telecom]

Here are the top wireless carriers based on value, data service, customer support, and more

By Melanie Pinola

Switching to a new wireless carrier may seem like a hassle, but according to a recent Consumer Reports members survey, it’s well worth the effort. While nearly half of respondents say they’ve been using their current provider for over a decade, many who shifted services saved $40 or more on their monthly bills.

“Verizon and AT&T are clearly getting out-maneuvered for new customers by the smaller providers and, to a somewhat lesser extent, T-Mobile,” says Martin Lachter, a research program leader in CR’s survey department. “The biggest reason for this is cost.”

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Bill Horne
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