by Karen Price Mueller
Everyone makes mistakes.
We're only human, after all.
Companies make mistakes too. That, by itself, isn't such a big deal.
What is a big deal is how a company handles a mistake. How it treats a customer when it learns about a problem.
How it makes things right.
Katie O'Neal said Verizon Wireless made a mistake when O'Neal bought a new phone and service for her 11-year-old daughter Jackie.
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