Bamboozled: Verizon Wireless keeps a promise, then steps up a second time [telecom]

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by Karen Price Mueller

Everyone makes mistakes.

We're only human, after all.

Companies make mistakes too. That, by itself, isn't such a big deal.

What is a big deal is how a company handles a mistake. How it treats a customer when it learns about a problem.

How it makes things right.

Katie O'Neal said Verizon Wireless made a mistake when O'Neal bought a new phone and service for her 11-year-old daughter Jackie.