Apple and Verizon pointing fingers at each other about iPhone XS activation failures [telecom]

New owners of the iPhone XS and iPhone XS Max are struggling to get the mobile devices to connect to Verizon Wireless, with the carrier allegedly having issues activating the devices for some customers on its network.

Less than 48 hours after the release of the iPhone XS and iPhone XS Max, subscribers of Verizon cannot connect their devices due to problems verifying their Verizon billing information. The details are required in order to activate the devices with the carrier, but a breakdown in communications is making the process fail for some users.

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Bill Horne
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