question about burglar alarm dispute (San Francisco Bay Area)

hotister · 2008-03-03T05:21:57+00:00

Hi dear all:We recently got involved with a dispute with a burglar alarm company(in San Francisco Bay Area), and I hope this is the right place topost this question.On our AT&T phone bill last month we noticed that we have a long listof "automated" long distance phone calls dialing to a area code (408)phone number. These phone calls happened on daily basis and alwaysstart from 1:43pm and would continue to dial until 2:39pm (for aboutone hour, and call every one minute). At first we didn't think of it'sa problem from our burglar alarm company, so we called AT&T and theyput these calls on dispute for us. The next month, we noticed the samething again, so we called AT&T again and they told us that it seemsthe phone number is a fax/computer type of phone number, they alsoasked whether we have some kind of alarm system, so we started to talkto our alarm company. The alarm company did some investigation, thengot back to us saying that these phone calls were made by the alarmsystem for automated testing, as all these calls were never actuallywent through, so the modem kept on trying to make those automatedtesting calls. However, they did mention that they have another 4-5customers who also had this problem before and the problem seems to berelated to really old modem (on the residence side, not the modems ontheir company side), so they suggested that we should upgrade themodem in our house (the current one was provided and installed bythem), and they also switched the 408 long distance number to a 1-800number. They continue to say that we should dispute these phone callswith AT&T and they are NOT willing to pay for these phone bills(currently there are about $390 due toSome questions:1. From the technical side, who should be really responsible for thesephone calls? I know that we shouldn't, but we also don't know from thetechnical side whether AT&T or the alarm company should be responsiblefor this $390. Could someone please give us some "technical details"about how this...

Mar 03, 2008 44 Replies

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Mark Leuck 18 years ago

messagenews: snipped-for-privacy@v3g2000hsc.googlegroups.com

Most phone booth's I see these days have no phones in em

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Mark Leuck 18 years ago

The recent 2006 movie or the 1960's cartoon?

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Mark Leuck 18 years ago

He went up against AT&T, you can guess the rest

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Bob La Londe 18 years ago

When it comes to AT&T you should vote with your wallet, and take your money someplace else. The only way you win with those guys is don't play.

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alarman 18 years ago

Until just recently, no doubt.

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alarman 18 years ago

There's a movie?

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Just Looking 18 years ago

Yes, the Spurs are pretty tough in the AT&T Center. Maybe you'd do better by taking them on in their training facility. Of course you could wait until next year's Rodeo and try and stay on one of the bulls. The winners and losers in that contest seem to end up about the same.

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Frank Olson 18 years ago

I'll bet they'd been equipped with the latest ADT security system too.

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Frank Olson 18 years ago

Yep... Another Disney classic... :-)

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Mark Leuck 18 years ago

That is a classic Doug response, you should be proud......or not

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alarman 18 years ago

I know. I think we're spending waaaay too much time together.

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Bob La Londe 18 years ago

Dang, maybe somebody needs to just say, "No."

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G. Morgan 18 years ago

Haha... you're gay for Doug.

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alarman 18 years ago

So you're...what, about 8?

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G. Morgan 18 years ago

About 8 inches! I'm on tonight!

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alarman 18 years ago

I believe that. What are you on anyway?

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G. Morgan 18 years ago

Path to enlightenment.

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alarman 18 years ago

You roll that, or use a bong?

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Roger W 18 years ago

Superman complained. He's getting a little chubby these days. So they took em out.

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Roland Moore 18 years ago

I thought all it needed was a baggie full of dirt, and a wire tied to a big nail inside the bag.

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