Hello all,
We currently get digits from Telco that show the caller from outside. We're getting complaints from our external sales team that when they call their colleagues aren't answering because they don't know it's them. Frankly, I don't think they'll be answering anyways, but that's my opinion.
I'm wondering if it's possible for me to program something in the switch that, when I get a phone call from 508-555-1212, it displays the name that I have programmed in the switch for that number (i.e. Joe Schmoe).
I thought this could be done through ANI, but looking at the NTP's doesn't seem to show a place where I could do this (in LD 15 or otherwise). Just wondering if anyone has experience with this. I wouldn't thing it would be terribly hard, just one of those things that Nortel hides under a different name. :)
Thanks in advance, Mike Andrews