Break in charge?

So there is an actual alarm at a location. Cops come. catch the guys. There is no call from the customer so we dispatch a technician to do a courtesy call. The customer says yes you're great, and the alarm worked great but was only concerned about not being billed for a service call, which we hadn't planned to do anyway. So much for a customer appreciating good customer service.

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Posted 5 years ago by Just Looking in CCTV, Alarms and other Physical Security

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