Zombie Verizon Account Keeps on Billing [telecom]

Dear ABC News Fixer: I canceled my Verizon service and returned all of their equipment last September. I even have an email from a Verizon employee saying my account was closed.

For some reason, they continued to charge me for the next three months and sent the bill to collections. I complained and they removed the account from collections, only to do it again in April. I have not been able to get them to respond. They claim I owe more than $500 for months I didn't even have service or equipment.

William Ward, Chesapeake, Virginia

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Posted 5 years ago by Bill Horne in General Telecommunications Forum

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