For those interested, please email Amanda Papp at snipped-for-privacy@rackspace.com
We are hiring for ALL levels!!
Rackspace is a highly awarded and respected managed web hosting company. We earned our place by approaching what we do from our customer=E2=80=99s point-of-view. We do more than just expertly support the technologies we provide (the servers, the devices, the data centers and the network); we also expertly support our customers. We call it Fanatical Support=E2=84=A2. It=E2=80=99s a novel idea and it seems to work = really well for all involved =E2=80=93 our customers, our company and our employees.
Home to more than 1,800 Rackers (known to the outside world as Rackspace employees), we=E2=80=99ve nearly doubled in size during the past year =E2=80=93 that=E2=80=99s how rapidly we=E2=80=99re expanding. And the = growth has happened without us acquiring other companies or being acquired by another company. If you=E2=80=99re paying attention, this kind of growth means that we=E2=80=99re hiring all the time.
But just because we need to hire people, doesn=E2=80=99t mean we=E2=80=99ll= let anyone in the place. There are a few prerequisites. You have to be pretty darn sharp. You need to like working hard. You should believe in Rackspace and Fanatical Support and in yourself. And you better love what you do, because we do.
Our Core Values are:
FANATICAL SUPPORT=E2=84=A2 in all we do RESULTS first: substance over flash Embrace CHANGE for excellence PASSION for our work Keep our PROMISES We treat each other like FRIENDS and FAMILY The customer support specialist is the single point of contact for the customer.
Responsibilities:
Monitor customer request tickets assigned to your team. Coordinate customer support issues that must be routed through internal Rackspace.com department (billing, sales, provisions, etc.). Handle overflow of customer support phone calls/requests. Follow up with customers to ensure complete satisfaction. Strive to educate customers on internal and external resources available to solve support issues. Work as a team with customer support technicians, to most effectively and efficiently resolve customer issues. Communicate with support coordinator regarding any escalated issues within your team. Maintain accurate customer account information. Follow security measures at all times, for protection of customer and company.
Requirements At least two years prior customer service experience preferred Basic knowledge of the Internet Basic knowledge of computer hardware and software Good knowledge of PHP, MySQL, DNS, FTP, mail, ASP, MSSQL Desirable:
Bachelor's degree or major in Computer Science or Information Systems Fluency in at least one foreign language Self driven; ability to manage position without direct supervision Rackspace Managed Hosting is an Equal Opportunity Employer