VPN Client 4.8 - how to trouble shoot

Jun 28, 2007 1 Replies

Hello, I am having problems connecting to a remote (3000 miles!) VPN with the client. Sometimes I get a window pop-up and prompt me for user/name and password. usually I dont. Rebooting does not help - after a reboot it might work but usually not. I have increased the log level to MAX and get this:



Initializing the connection... Contacting the security gateway at w.x.y.z...



Have not managed to capture the log when it succeeds cos this doesnt happen often.



I am behind a DSL router so use the NAT/PAT option for transport.



What can I do to troubleshoot? It might be the server but my collegue can use the client OK, he uses the Internet but is local to the server.



Plz help!



TIA



Ton



Usually in cases of intermittent connectivity, I have seen most problems caused by the DSL/Cable router.

Can you go in front of that (no Nat) and try direct?

If not, make sure you are running the latest firmware from the router's manufacturer. I have personally experienced this same problem with a Netgear router that a firmware upgrade fixed.

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