Job Title: Tier 3 Engineer
Job Location: San Diego, CA
Job Description:
Synopsis of Position: This position is responsible for resolving customer technical issues concerning implementing networks using various vendors' equipment. Must be able to manage multiple simultaneous customer cases. Resolve issues using laboratory simulations and engineering problem solving techniques. Also, developing and maintaining customer relationships and disposition including, going to the customer location to troubleshoot or make presentations to the customer. Assisting the Design Engineer in impact analysis.
The primary responsibilities are:
- Analyzing network data/reports to determine if change to architecture is required
- Act as a front-line interface to customers
- Provide fault isolation and remote troubleshooting
- Consults on risk analysis of business requirements
- Establish and implement best practices across the program
- Development of engineering team
- Documentation of network
- Development of implementation plan
- Configuration management
Required Degrees/Majors/Accreditations/Skills: CCIE certification, 2 to 4 years of college or equivalent post-high school education. A degree or certificate in computer science or related field. Minimum 8 years of experience in troubleshooting.
- Strong knowledge of OSPF, IGRP, RIP and BGP required
- TCP/IP, X.25, SNA/SDLC, Netbeui, IPX and SNMP
- Solid understanding of LAN/WAN/WLAN and VoIP
- Strong SMDS, FR, ATM, SONET experience is necessary
- Good customer service/care skills
Desired Degrees/Majors/Accreditations/Skills: Experienced with protocol analyzer and packet level diagnostics; Capable of writing proposals, paper and presentations; Ability to solve problems quickly and completely; Ability to identify tasks which require automation, and ability to automate them; Familiarity with advanced Cisco router and switch commands; Familiarity with Juniper security; Solid inter-personal and communication skills; Capable of explaining simple and complex procedures in writing or verbally.
Contact Michele Thompson @ snipped-for-privacy@att.com or call 214-576-7850