I deal with Joe Sixpack on a daily basis. The good news is that the minimum acceptable level of intelligence and knowledge required to operate a computah is slowly decreasing. Much of todays hardware is literally otto the box ready to run. One local DSL ISP uses DHCP for delivering IP's to the router. That's the default for most routers. So, when there's a connection problem, the brilliant tech support people just have the customer stomp on the reset button returning the router back to its default settings. See how easy it can be?
I wrote this in 1993:
I consider a customer to be someone that has me do work on their system more than once. One time quick fixes don't count. An amazing number of these quick fixes are from Joe Sixpack type users that only want to use the computer to find hot dates, gamble online, download porno, or get TIVO updates. Never mind all the fancy intellectual stuff, just get my computah running.
Well, that would be the very last home system I would try to hack. I can see about 6 wireless boxes from my house. 3 are not secured. One is intentionally not secured as it runs another neighborhood WLAN. The 3 that are secured are all 2wire boxes (obvious from the SSID) purchased as part of an SBC "home networking" deal. I only know the owner of one of the unsecured networks and he qualifies as a part time Joe Sixpack with very limited computah knowledge.
Well, I'm also a EE (Cal Poly, Pomona 1971) and I never read the instructions until I'm stuck. If the product were any good, it wouldn't need instructions. Kinda like the 2wire box. Plug it in and run the setup wizard to get the SBC PPPoE login and password. Otherwise, with DHCP it would just be plug-n-play with no setup wizard. Either way, no instructions required. I think it's a fair assumption that we are both the exception to the rule for the typical home wireless network customer. My guess is for every techy type, there are many hundreds of Joe Sixpack's.
Incidentally, I install or re-install about 2-3 wireless routers per week. Lots of business from Joe Sixpack type users that just wannit to work and don't wanna know nuttin about no funny acronyms. Despite substantial experience with routers, I still have problems with incompatible WEP keys, buggy drivers, flakey wireless firmware, bizzare setup wizards (Netgear WGR614), getting customers to manage passwords, and all the other type of problems found in this newsgroup. It would be so easy for the ISP to deliver a startup setup, even without a login. Most cable set-top boxes do exactly that via DHCP. Oh, I forgot you want to change all the settings and tinker. Never mind.