Hi, everyone,
I have a question related - mostly - to consulting services, and possibility of matching requirements against some industry benchmarks, for which I have no prior experience:
Problem: deployment of a Cisco Call Manager Express + Unity Express, in a location with approximately (initially model 7912) thirty phones. Ever since installation we have experienced problems which led to the replacement of all phones (with new models - 7960s, then 7940s), routers (1760 and 2600) with a 2821 and interfaces, lines with the provider, the Unity hardware, etc.... - and still not working right.
Issue: due to lack of in-house espertise, we would like to bring in outside consulting services (other than the ones which got us here, of course).
Question: what kind of "verbiage" could one add to a contract, that would tie the resolution of open problems ("hollow" echo noise, internally and externally, low voice volume, failure of auto-attendant scripts, etc.) to industry standards, or - differently asked - could someone point me to OBJECTIVE measures that could be part of a contract, in regards to voice "quality", level of performance, etc.?!?
TIA, Papi