Verizon has to pay $1.375 million back to Maryland residents.
Verizon has agreed to pay $1.375 million to Maryland customers to settle charges that it misled them about the price of its FiOS fiber-to-the-home service and failed to deliver promised promotional items including free televisions, Maryland Attorney General Douglas Gansler announced Wednesday.
"The settlement follows a wide-ranging investigation of Verizon, including its alleged failure to deliver promised promotional items to new FiOS customers, such as free televisions and gift cards; its offer of bundled prices that did not include the cost to lease equipment necessary to receive the services; its alleged practice of assessing early termination fees when customers cancelled after they did not receive what they had been promised; and other issues, including billing complaints, contract disputes, and poor customer service," the announcement said. "Although Verizon denied that it violated any Maryland laws, it agreed to a settlement that addresses the Division's concerns."