A pandemic-era initiative has helped millions of low-income families stay connected. But it has suffered persistent abuses, a Post investigation found, as telecom giants have introduced price hikes, speed cuts and fraud risks.
By Tony Romm
The complaints began pouring into Washington this summer, the criticism directed at Assurance Wireless, a little-known company owned by the telecom giant T-Mobile.
In Sun Valley, Calif., a local resident in June claimed that Assurance Wireless sent an agent to their mother's door - and pushed her to sign up for mobile internet funded by the federal government even though she didn't need it.
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