Competing in Customer Care
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When it comes to customer satisfaction surveys, there are winners and losers, but apparently no one can rest on their laurels. Whether they're sitting at the top of the customer care satisfaction heap or at the bottom, carriers are trying to improve in the one area that has drawn more than a little regulatory and consumer interest...
France Telecom's New Push in Africa, Asia
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France Telecom has hinted at a strategic push into emerging markets where there is still substantial room for growth. It is eying acquisitions in Africa and Asia, but concedes that there is little room for success in pushing into Latin America. 'We have a certain number of specific ideas in regions where markets are rapidly...
LG Electronics Ends Negotiations to Buy Stake in KTF's Handset Unit
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LG Electronics (LG) has ended negotiations with South Korea's second-largest operator KTF to buy a controlling stake in the latter's handset manufacturing unit, KTF Technologies, LG and KTF said today. A KTF spokesman said that the two companies had decided to end the talks as they failed to narrow the gap on financial terms and...
OTE on Track for 500,000 ADSL Customers
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Greece's OTE is on track to meet its target of 500,000 broadband users this year, according to its CEO Panagis Vourloumis. "Broadband is not just the future of the company but is also that of Greece," he said. Reuters reports that OTE is planning an awareness campaign as part of its strategy to boost understanding and...
Think Thin: Motorola Q
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So what is the thinnest mobile device in the world featuring a QWERTY keyboard? The answer, claims Motorola, is the Motorola Q. Positioned by its manufacturer as a smartphone with a 'RAZR-thin look and feel,'the Moto Q is a remarkable 50 percent thinner than most of its top competitors. Now, nearly a year after its...
EBay Offers Text Alerts
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EBay continues to extend its reach into the wireless arena. The latest: The online marketplace company has launched eBay Alerts, which enables users to receive bid updates via text message, as well as via a phone call or instant message. The SMS alerts service, according to eBay, gives users the ability to receive...
Cingular Pushes MS Email
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Cingular Wireless LLC has become the latest U.S. carrier to offer Microsoft Corp.'s push email update for its Windows mobile operating system -- although the operator is currently only offering the code with two of its own-brand devices. The push email update will be available starting next week on the 8125 and the 2125, which...
Third World Still Loves 2G
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According to a new report from ABI Research, 2G and 2.5G wireless infrastructure is alive and well and living in the developing world. With most wireless infrastructure markets in industrialized nations near or at saturation levels, wireless base-station vendors are looking for other markets, all the way to China, India and other...
BSNL Sizes Up Five Bidders
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After several delays and deadline extensions, Bharat Sanchar Nigam Ltd. (BSNL) closed the lid on its mammoth $4.5 billion wireless tender Monday, receiving submissions from five equipment vendors. Of the 18 companies that requested the paperwork, bids came in from Ericsson AB, Motorola Inc., Nokia Corp., Siemens AG, and ZTE Corp....
TelecomDirect Editor
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