T-Mobile Metro stores sell used phones as new, charge "fake taxes," NYC says [telecom]

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T-Mobile Metro stores sell used phones as new, charge "fake taxes," NYC says

T-Mobile hit with wide-ranging accusations of fraud at Metro by T-Mobile stores.

By Jon Brodkin

The New York City government sued T-Mobile yesterday, alleging that its Metro stores routinely use "abusive sales tactics" such as selling used phones as if they are new and charging customers for services they didn't order.

"Abusive sales tactics are rampant at Metro stores," the complaint says. "At least several dozen have sold used phones to consumers as though they were new, charged consumers for fake taxes and unwanted services, or enrolled consumers in expensive financing plans without their consent."