Ahh, I just followed the link, and a critical piece was left out of the
>excerpt: "But many of the people said they never used Publix's
>prescription services and did not have a prescription to be picked up." >
>Why would Publix deliberately call people about prescriptions they don't
>actually have? Do they really think this bait-and-switch tactic will get
>customers in the door?
>
>I'm inclined to suspect it's just a bug in the prescription notice
>software, not intentional phone spam.
Of course it is. Publix is a well respected employee-owned supermarket chain.
On the other hand, as far as I know there is no case law for an "oops" exception in the TCPA, and if they really made as many calls to non-customers as this suit claims, it's hard to believe that nobody told them about the bogus calls, and the line between "oops" and "we don't care" may be relevant.
R's, John