Phone Cramming Leads to Verizon Settlement
By ELISABETH LEAMY, ABC NEWS Consumer Correspondent March 5, 2012
Telephone giant Verizon has agreed to settle a class-action lawsuit over "cramming," in which outside companies place charges on consumers' phone bills without their permission. The remarkable thing is that customers will be eligible for 100 percent refunds of the crammed charges. Most class actions only achieve restitution for victims at a fraction of the true harm. Verizon has not admitted fault in the matter, but has done the right thing.
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