AUGUSTA, Maine: The Maine Public Utilities Commission is ordering FairPoint Communications to give customers rebates because of its poor service.
The commission says FairPoint didn't meet its specific quality performance standards in 2008 and 2009.=0A=0AOn Monday the commission ordered FairPoint to send its Maine customers rebates of $1.72 per line each month through Dec. 1 next year.
Commission Chair Sharon Reishus (RY'-shush) says the commission must protect Maine's phone customers.=0A=0AAnd she reminded FairPoint the commission can impose additional penalties if needed.
FairPoint's operations in Maine, New Hampshire and Vermont have been beset with problems since it bought the system from Verizon almost two years ago.
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