Dead zones frustrate drivers Cellphone service lags in tunnels
By Noah Bierman, Globe Staff | April 12, 2008 The Boston Globe
Five months after Massachusetts Turnpike officials announced that the Big Dig would finally join the digital age and provide cellular service to thousands of commuters this spring, there is no sign the $15 billion tunnels will be wired anytime soon - and no timeline for completing the job.
Since the last completion date was announced, even the century-old T has launched cellular service in downtown subway cars. But for drivers, the frustrating refrain continues: I'm about to lose you. I'm going through a tunnel.
The Massachusetts Turnpike Authority, which has been promising cellular service in the tunnels for years, says the responsibility now lies with the four major cellphone companies, which bought the right to wire the tunnels in 2006.