Doctors and clinics in the U.S. have been faxing information to an herbal remedy distributor
News Story by Jaikumar Vijayan
FEBRUARY 06, 2006 (COMPUTERWORLD) - A small Lockport, Manitoba-based distributor of herbal remedies has for the past 15 months been mistakenly receiving faxes containing confidential information belonging to hundreds of patients with Prudential Financial Inc.'s insurance group. The data exposed in the breach -- and faxed to the company by doctors and clinics across the U.S. -- included the patients' Social Security numbers, bank details and health care information.
So far, at least, efforts to deal with the issue appear to have failed, said Jody Baxmeyer, vice president of marketing at North Regent RX, the company that's been receiving the faxes.
The situation has been caused by North Regent's toll-free fax number, which is nearly identical to one used by Prudential to receive medical claims-related information from doctors, Baxmeyer said. In fact, the two numbers differ by only one digit, Baxmeyer said.
As a result, North Regent's Lockport office has mistakenly received thousands of documents sent to the wrong fax number that involve more than 1,000 claims. The documents contain detailed patient medical histories, Social Security numbers and bank information meant for Prudential's insurance division.