July 29, 2021 (DENVER) - More than 200,000 Coloradans will soon receive checks in the mail from a 2019 settlement that the Colorado attorney general's office reached with CenturyLink because the company deceptively overcharged consumers for services.
An investigation by the consumer protection division in the Colorado Department of Law uncovered evidence dating back to 2014 that CenturyLink unfairly and deceptively charged hidden fees, falsely advertised guaranteed locked prices, and failed to provide discounts and refunds it promised to consumers who signed up for internet, television, and telephone services in Colorado. As part of a settlement with the state, CenturyLink refunded $1.7 million directly to consumers for overbilling errors before March 31, 2020.