CenturyLink customer angered over unauthorized accounts [telecom]

By Dave Cherry
PHOENIX (3TV/CBS 5) - A Phoenix woman says CenturyLink opened up three
accounts in her name for the same in-home internet service. Her
experience mirrors allegations laid out in a recent legal action.
CBS 5 News has previously reported that CenturyLink faces a
class-action lawsuit after a former employee accused CenturyLink of
firing her for reporting unlawful billing practices to the
company. The allegations included, among other things, charging
customers for services they never received and creating fake customer
accounts. CenturyLink says the allegations are inconsistent with
company policy and culture and they're vigorously investigating.
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