CenturyLink customer angered over unauthorized accounts [telecom]

By Dave Cherry

PHOENIX (3TV/CBS 5) - A Phoenix woman says CenturyLink opened up three accounts in her name for the same in-home internet service. Her experience mirrors allegations laid out in a recent legal action.

CBS 5 News has previously reported that CenturyLink faces a class-action lawsuit after a former employee accused CenturyLink of firing her for reporting unlawful billing practices to the company. The allegations included, among other things, charging customers for services they never received and creating fake customer accounts. CenturyLink says the allegations are inconsistent with company policy and culture and they're vigorously investigating.

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