Broadvoice Blames Problems on Telecom Carrier

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Business

By CAROLYN SCHUK for VOXILLA.COM

Significant service outages that BroadVoice customers have been experiencing for a week is the result of an unresolved 12 month dispute with one of the provider's carriers, according to a letter of apology to Broadvoice customers by company President & CEO David Epstein.

The carrier, though not named by Epstein, is Bermuda-based Global Crossing.

Beginning on May 6, about 7,000 BroadVoice customers lost all of their inbound service and experienced interruptions to their outbound service, the letter states.

The dispute involves the carrier's charges. "Even though BroadVoice has received bills from the carrier that inflated charges due by over

44% and, in some cases, reflected rates that are 13 times the contracted rate," says Epstein's letter, "BroadVoice has paid 100% of the undisputed charges." [...]

Recent reports indicate that other Global Crossing customers, including several VoIP providers, have complained about unusually high charges from the company for international call termination and other services.

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