AT&T reaches final deal with wireless workers after yearlong labor standoff [telecom]

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Communications Workers of America (CWA) members have approved a four-year contract with AT&T by an overwhelming majority after a difficult monthslong labor standoff. The deal rolls back offshoring and outsourcing and sets a new standard for wireless retail and call center jobs in America.

The agreement offers a guaranteed 80% increase in the portion of customer service calls handled exclusively by wireless workers in the U.S. who are CWA members, along with first-ever job security language that guarantees a job for workers whose store or call center is closed or whose job title is eliminated.