AT&T Makes It Harder To Cancel Home Internet & Phone [telecom]

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by Luke Bouma

Earlier this month Spectrum made it harder to cancel home internet. Now AT&T is doing the same as it has started to notify customers that they are changing their cancellation policy for internet customers. In the past if you canceled mid-month and did not have a contract you could get a refund for the rest of the month you did not use. Now AT&T is no longer offering pro rata (aka prorated) credits for unused services when you canceled.

This means if you cancel in the first week of your new bill AT&T gets to keep your full payment even if you only used a few days.