Amazon Erases Orwell Books From Kindle Devices [Telecom]

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Amazon Erases Orwell Books From Kindle

By BRAD STONE The New York Times July 18, 2009

In George Orwell's "1984," government censors erase all traces of news articles embarrassing to Big Brother by sending them down an incineration chute called the "memory hole."

On Friday, it was "1984" and another Orwell book, "Animal Farm," that were dropped down the memory hole - by Amazon.com.

In a move that angered customers and generated waves of online pique, Amazon remotely deleted some digital editions of the books from the Kindle devices of readers who had bought them.

An Amazon spokesman, Drew Herdener, said in an e-mail message that the books were added to the Kindle store by a company that did not have rights to them, using a self-service function. "When we were notified of this by the rights holder, we removed the illegal copies from our systems and from customers' devices, and refunded customers," he said.

Amazon effectively acknowledged that the deletions were a bad idea. "We are changing our systems so that in the future we will not remove books from customers' devices in these circumstances," Mr. Herdener said.

Customers whose books were deleted indicated that MobileReference, a digital publisher, had sold them. An e-mail message to SoundTells, the company that owns MobileReference, was not immediately returned.

Digital books bought for the Kindle are sent to it over a wireless network. Amazon can also use that network to synchronize electronic books between devices - and apparently to make them vanish.

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